Terms & Conditions

Last updated November 2026

Please read these terms before using Relexa.

1. Who we are

Relexa is a wellness app that guides users through Progressive Muscle Relaxation (PMR) exercises. It is built and maintained by a small independent team. By creating an account and using Relexa, you agree to these terms.

2. Not a medical service

Relexa is a wellness tool, not a medical product. We are not therapists, psychologists, or licensed healthcare professionals. Nothing in this app constitutes medical advice, diagnosis, or treatment.

If you are experiencing a mental health crisis, thoughts of self-harm, or a serious psychological condition, please contact a qualified mental health professional or emergency services immediately.

By using Relexa you acknowledge that it is not a substitute for professional care.

3. Eligibility & your account

You must be at least 16 years old to create an account. By using Relexa, you confirm that the information you provide (such as your name and email) is accurate.

You are responsible for keeping your login credentials secure and for all activity that happens under your account. You may not share your account with others or create an account on behalf of someone else without their consent.

We reserve the right to suspend or terminate accounts that are used abusively, fraudulently, or in violation of these terms.

4. Acceptable use

When using Relexa, you agree not to:

Reverse-engineer, decompile, or attempt to extract the app's source code
Interfere with, disrupt, or overload our servers or infrastructure
Use automated tools (bots, scrapers) to access the app
Attempt to bypass premium/paywall restrictions without a valid purchase
Impersonate another person or misrepresent your affiliation with anyone
Use the app for any unlawful purpose

We may suspend or terminate access for anyone who violates these rules.

5. Your content

Journal entries and any other content you create in the app belong to you. We do not read, sell, or share your personal content. You can request deletion of all your data at any time by contacting us at support@relexapmr.com, or directly in-app via Profile → Danger zone → Delete account.

You agree not to use the app to store content that is unlawful, abusive, or harmful to others.

6. Free and premium features

Every core PMR session, including a guided voice to narrate it, is free and will always remain free. Premium is for personalizing that experience: choosing between additional narrator voices, building custom sessions, the Sleep System, advanced Smart Detection, deeper Progress Charts & Mood Insights, and the Vagus Nerve Reset exercise, offered as an optional paid upgrade.

We will always be clear about what is free and what is paid before any purchase is required.

7. Subscriptions, billing & cancellation

Premium is available as a monthly subscription, an annual subscription, or a one-time lifetime purchase. Purchases are billed and processed by the store you bought from: Google Play on Android, or the Apple App Store on iPhone.

Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before renewal. You can manage or cancel your subscription anytime in your Google Play or Apple account settings; we can't cancel it for you directly.

If a free trial is offered, you will be charged automatically when the trial ends unless you cancel before it expires.

All payments are processed by Google Play or Apple, and refunds are subject to that store's refund policy. Prices may change from time to time; if they do, we will give you notice before any change affects your active subscription.

8. Third-party services

Relexa relies on a small number of trusted third-party services to operate: Google Firebase (authentication, data storage, backend functions, hosting), Firebase Crashlytics (crash and stability diagnostics), Google Play Billing and the Apple App Store (purchases and subscriptions), Google Sign-In and Sign in with Apple (optional login methods), and Resend (transactional emails such as the welcome email).

These providers process data only as needed to provide their service to us, under their own privacy and security terms. We don't control their infrastructure and aren't responsible for outages or issues on their end, though we choose providers we trust and monitor for problems.

9. Intellectual property

The Relexa name, logo, session content, illustrations, and app design are the intellectual property of the Relexa team. You may not copy, reproduce, distribute, or create derivative works from any part of the app without written permission.

You retain ownership of any content you create (like journal entries); see section 5.

10. Termination

You may stop using Relexa and delete your account at any time via Profile → Danger zone, or by emailing support@relexapmr.com.

We may suspend or terminate your access if you violate these terms, engage in fraudulent activity, or if we discontinue the app. Where reasonably possible, we'll give you notice before doing so. Sections that by their nature should survive termination (like limitation of liability and intellectual property) will continue to apply.

11. Disclaimer of warranties

Relexa is provided "as is" and "as available," without warranties of any kind, express or implied. We don't guarantee the app will be uninterrupted, error-free, or available at all times, or that using it will produce any particular outcome for your stress, sleep, or wellbeing.

To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the fullest extent permitted by law, Relexa and its creators are not liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the app. We provide the app as-is and make no guarantees about specific outcomes from using PMR techniques.

Where liability cannot be fully excluded under applicable law, our total liability is limited to the amount you paid us, if any, in the 12 months before the claim arose.

13. Indemnification

You agree to indemnify and hold harmless the Relexa team from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of the app or your violation of these terms.

14. Changes to these terms

If we update these terms in a meaningful way, we will notify you within the app before the changes take effect. Continuing to use Relexa after that point constitutes acceptance of the updated terms.

15. General

If any part of these terms is found unenforceable, the rest remains in full effect. These terms, together with our Privacy Policy, are the entire agreement between you and Relexa regarding your use of the app.

16. Contact

Questions about these terms? Email us at support@relexapmr.com. We're a small team and we read every message.

17. App Store terms

If you downloaded Relexa from the Apple App Store, the following also applies:

These terms are between you and Relexa only, not Apple. Apple is not responsible for the app or its content.
Your licence to use Relexa is limited to Apple-branded devices you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions.
Apple has no obligation to provide maintenance or support for the app.
If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
Relexa, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
If a third party claims that the app infringes their intellectual property rights, Relexa, not Apple, is responsible for investigating, defending, settling and discharging that claim.
You confirm that you are not located in a country subject to a US Government embargo and are not listed on any US Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.